Three is not operating at the moment in the United Kingdom.

More than 10 million people use Three, the fourth-largest mobile network in the UK. With the network still having issues, thousands of them flocked to X (previously Twitter) on Friday, December 1st, to complain to the corporation.

For the majority of the day, according to several clients, they had not obtained a signal.

The real-time outage tracking website Downdetector was receiving reports as early as 7 a.m. (GMT). After a few hours, Three acknowledged the problem and posted on X from their official account, saying, “A number of customers may be experiencing issues with our network.” As quickly as possible, our engineers are working to resolve the issue. For any inconvenience, we sincerely regret.

Depending on how long the error lasts, disgruntled clients may be eligible to get reimbursement. Those impacted by the error may be eligible for account credit or perhaps an additional reimbursement in “extreme cases,” according to Ofcom, the country’s communications regulator.

Your provider might be justified in offering you a partial refund while the repairs are being done, depending on the specifics of the situation.

Should repairs require a longer duration in more severe situations, you can be eligible for an additional reimbursement or credit to your account.

In addition to actively working on building out its 5G network, Three, which was founded in 2003, is well-known for its emphasis on offering 3G and 4G mobile services. Numerous cellphone plans are available, such as SIM-only offers, monthly contracts, and pay-as-you-go options.

Following a significant disruption that lasted for seven days, Three is the second big UK firm affected. Black Friday had a few hours of outage for the massive financial company HSBC’s mobile app on November 24.

By Manali

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